All timepieces purchased from our website may be returned with the following conditions:
- Merchandise may be returned within 60 days of receipt.
- Merchandise must be returned in original, unused condition with all original tape, plastic protectors, and stickers intact and having never been removed. Sunglasses must be unworn with no sizing changes.
-
All returned items, whether for refund, repair or exchange, must be clearly labeled with a return authorization number obtained by emailing service@zilool.com without a clearly visible valid return authorization number may be refused. International customers must clearly label the exterior of their box as a return/repair.
- Goods must be returned ONLY with insurance and delivery to service@zilool.com prepaid by the purchaser. Parcels shipped collect will be refused. The customer is liable for loss or damage in transit.
- Any shipping fees paid will not be eligible for a refund once the sunglasses has been delivered.
- International Customers: Please note that we are not responsible for any fluctuations in the international currency exchange rate. International customers will receive refunds equivalent to the USD (US dollar) price at the time of purchase. International customers will not be refunded international shipping costs and are responsible for any costs related to returning the item (i.e. shipping and import duties where applicable).
- shipping fee: the product arrive damaged, different, or not working, zilool will offer the return shipping fee. If the customer needs to return the product with personal issues, the customer need to offer the return shipping fee.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Q&A
What is your return policy?
For all of the orders placed online and in showroom, we accept items in their original condition, with complete packaging and tags attached for a full refund.Can be returned within 60 days after delivery or 60 days after shipment if the delivery date is not traceable.
How do i return an order?
Please contact us at service@zilool.com before returning a defective item in order to receive the return shipping address and other instructions.
About Shipping Fee?
If the product arrive damaged, different, or not working, we will offer the return shipping fee.
If the customer needs to return the product with personal issues, the customer need to offer the return shipping fee.
Can I exchange an item from my order?
Yes,please provide your order information at support service@zilool
